Practice & Insight Guides
New resource
From Policy to Practice: How to Share Your Stance Against Harassment in Your Facility
Having policies and staff training in place is only part of creating safer spaces. How clearly and confidently you communicate your stance to members plays a critical role in whether people feel reassured, supported and able to speak up.
This guide focuses on turning your existing policies and training into clear, consistent member-facing communication so your commitment is visible, understood and trusted.
This guide follows on from the foundational resources developed to help operators respond to sexual harassment and intimidation, including our:
The purpose of this guide
This guide supports operators to:
- Communicate clearly that sexual harassment and intimidation are not accepted in facilities.
- Explain to members how they can report concerns and what happens next.
- Build trust and reassurance in policies and training so that more members feel able to speak up.
How the guide is structured
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Member communications
For marketing, communications, digital and CRM teams: How to clearly communicate your stance against sexual harassment and intimidation to members, including where and how to share messages across your facility and digital channels. -
Staff communications
For HR, operational managers and internal communications teams: How to communicate expectations, reporting processes and responsibilities to staff who interact with members and respond to concerns. -
Building trust and reassurance
For anyone shaping the member or staff experience: How clear, consistent communication helps build trust in your policies and training so members feel safer and more confident to speak up.
Resources
From Policy to Practice: How to Share Your Stance Against Harassment in Your Facility
Previous Guides
Based on research conducted in 2021 and 2022, two guides were developed to provide practical solutions to support the fitness and leisure sector with regards to women and girls.
- ‘How to improve your services for women & girls: As told by the 51%’ offers guidance on engaging the audience of women and girls and how to improve their experience in gym, fitness and leisure facilities.
- ‘How to make your spaces safer for women: A call to action from the 51%’ provides insight into research deployed to gain a deeper understanding of women’s experiences in fitness and leisure settings and what actions they want the sector to take to make them feel safer. The key findings of this research are included along with recommendations on how to create a safe environment for women.
Resources
How to improve your services for women & girls: As told by the 51%
